Meeting & Expo Event Policies

Policies & Information

The 2024 ASAE Annual Meeting & Exposition is open to association and association management company professionals, consultants, federal government employees, higher education professionals, corporate meeting planners, and attorneys. Meeting registration is only open to those suppliers/business partners who exhibit, sponsor or have been selected as an official conference Content Leader (speaker). Exceptions are made only for ASAE Board of Directors, Content Leaders (speakers), and volunteer council/committee members whose council/committee is meeting in person during the ASAE Annual Meeting & Exposition in Cleveland. This ensures a high buyer/supplier ratio. No one under the age of 18 may enter the exhibit hall at any time. ASAE reserves the right to refuse ineligible registrations.

All registrations are reviewed to ensure they meet ASAE eligibility policies. ASAE reserves the right to refuse or cancel all ineligible registrations at any time and shall not be held accountable for any outside fees associated with this cancellation. Please refer to the specific Eligibility Policy above.

All registration cancellations and refund requests must be made in writing no later than by July 12, 2024. A refund of the full conference fee, minus a $75 administrative fee, will be given for cancellations received by that date. No refunds will be granted for requests submitted after August 2, 2024. Submit all requests to ASAE Registration via email at ASAEservice@asaecenter.org. ASAE regrets that refunds will not be given for no-shows. All requests for exceptions to the cancellation/refund policy must be submitted in writing by the registrant with appropriate documentation no later than August 27, 2024. After that time, no refund considerations will be made.

Substitutions within this program are gladly accepted. A substitution of your full registration is permitted prior to the conference by submitting a written request to ASAEservice@asaecenter.org. Onsite transfers must be accompanied by proof of the original confirmation letter. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with that substitution. Badge sharing, splitting, and reprints are strictly prohibited.

PLEASE NOTE: The ASAE Research Foundation's The Classic, City Tours, Community Projects, and the 5K Fun Run/Walk are all fundraising activities to support the ASAE Research Foundation and the ASAE Meeting Community Needs Initiative, because of this, we are unable to refund tickets. However, these tickets are fully transferrable.

Use of a discount code is only valid at the time of the initial purchase/registration. Refunds will not be authorized for existing registrations where the special offer was received after the initial purchase. Discount codes cannot be applied to already reduced/discounted registrations, including ASAE Organization Member rates. Limit one (1) special offer/discount code per registration.

Invite your spouse or a non-industry guest to Cleveland! A special guest registration is available for $445 which includes: Saturday and Tuesday evening events, Opening and Closing keynote sessions, and admittance to the Expo Hall on Sunday and Monday! You can also just purchase individual a-la-carte spouse/guest tickets for the Saturday and/or Tuesday evening events, City Tours or Meeting Community Needs/Service Project activities. Please note: guest qualification applies to those individuals not in the industry.

For those bringing children to the ASAE Annual Meeting & Exposition, please check back in the spring to peruse a list of local suppliers that would love to help you and your kiddos!

By attending the ASAE Annual Meeting & Exposition, you’ll earn credit hours toward certification or renewal of the Certified Association Executive (CAE) designation.

Payment in full is required in order to process online registrations. We regret that we are unable to accommodate requests for invoices. We welcome payments in the form of American Express, Diner’s Club, Discover, MasterCard, and Visa. If you need to pay by wire transfers or check, please email us for a paper registration form at ASAEservice@asaecenter.org.

You will receive an email confirmation of your registration immediately following the online submission. If you have not received a confirmation within 10 business days after registering, please contact the Member Services Center: ASAEservice@asaecenter.org, or by calling 888.950.ASAE (2723).

Registration and attendance at, or participation in, ASAE meetings and other activities constitutes an agreement by the registrant to the use and distribution of the registrant or attendees' image or voice in recordings (both live and on-demand), photographs, videotapes, electronic reproductions and audiotapes of such events and activities by ASAE and other third parties, including but not limited to the vendors, the host city, and the host CVB. Your registration may include technology that monitors your activities throughout the meeting, such as session attendance and exhibit booths visited.

Our goal is to provide truly exceptional offerings and services, and we won't be happy until you are. If any programs, products, or services of ASAE do not fulfill our promise, we will make the situation right. 

It is the policy of ASAE to hold meetings, conferences, and other professional events where barriers of any type do not exclude people from attending or participating. Find information pertaining to accessibility at the ASAE Annual Meeting & Exposition here.

The Huntington Convention Center of Cleveland (HCCC) Safety & Security team is active onsite 24-hours a day, seven days a week. 

Huntington Convention Center of Cleveland (HCCC) offers a monitored and protected Center at all times. Security services are provided by on-site Security Operations Center. Guards are available around the clock, 24 hours a day, to help you with any of your security needs.

Surrounding the HCCC, are several hospitals and emergency treatment centers. Relationships have been cultivated with local fire and police stations to provide immediate access and response. The in-house security staff works closely with local, state, and federal law enforcement agencies to ensure rapid and smooth communication. You can rest assured that the security and safety personnel are highly trained in emergency response procedures.

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